Legal

Refund Policy

Last updated: July 2026

ECTreasure Events is a product of Eagle Crest Treasure LLC (“we”, “us”, “our”). This Refund Policy explains how refunds are handled for paid plans, subscriptions, and add-ons purchased on the Service. It forms part of, and should be read together with, our Terms of Use.

1. Administrative charge (non-refundable)

A 7% administrative charge of the amount paid is retained on every refund and is non-refundable. This charge covers payment-processing costs, transaction fees, and the administrative work of issuing the refund. Where a refund is approved, you will receive the amount paid less the 7% administrative charge (that is, up to 93% of the amount paid).

Example: on a $100.00 payment, the 7% administrative charge is $7.00, and the refund returned would be $93.00.

2. Subscriptions & auto-renewal

Paid plans are offered as auto-renewing subscriptions billed monthly or yearly, as selected at checkout. You may cancel auto-renewal at any time; cancellation stops future renewals but does not, by itself, refund a charge that has already been made. When you cancel, your plan remains active until the end of the period you have already paid for.

Renewal charges are generally non-refundable once the new period has begun, except where required by law. If a renewal was charged in error, contact us promptly (see Section 7) and we will review it.

3. Add-ons and per-event charges

Add-ons (for example, the multiple-events package) and any per-event charges are subject to the same 7% non-refundable administrative charge. Add-ons that have already been used or activated may not be eligible for a refund beyond any amount required by law.

4. How to request a refund

To request a refund, contact the ECTreasure Events administrator through your usual support contact, including your account email and the payment date/amount. Requests are reviewed on a case-by-case basis. Approved refunds are issued to the original payment method through our payment processor (Stripe); the time for the funds to appear depends on your bank or card issuer.

5. Eligibility

Refunds may be declined where: the service was delivered as described; the request falls outside any applicable refund window; the add-on or feature has already been used; or the request appears abusive or fraudulent. Free plans involve no payment and therefore no refund.

6. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of the account while the dispute is investigated.

7. Contact

Questions about this Refund Policy, or to request a refund, can be directed to the ECTreasure Events administrator through your usual support contact.

This document is a general template for the ECTreasure Events application and is not legal advice. Please have it reviewed against the laws that apply to you (including any mandatory consumer-refund rights in your customers' jurisdictions) before relying on it publicly.

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